Privacy Policy

1. Information We Collect

Personal Information

• Name and email address (for account creation and communication)
• Profile information you provide
• Communication preferences

Usage Information

• AI agent configurations and settings
• Interactions with our platform
• Usage patterns and preferences
• Technical logs and performance data

AI Agent Data

• Prompts and instructions you provide to agents
• Agent outputs and responses
• Context and memory data stored in vector databases
• Integration data with third-party LLMs

2. How We Use Your Information

We use your information to:

• Provide and improve our AI agent platform
• Process and respond to your AI agent requests
• Personalize your experience and agent performance
• Communicate with you about our services
• Ensure platform security and prevent abuse
• Analyze usage patterns to enhance our services
• Comply with legal obligations

3. Data Sharing and Third Parties

LLM Providers

When you use our platform, your data may be shared with third-party LLM providers (Claude, OpenAI, Meta, Mistral, etc.) to process your AI agent requests. We only share the minimum data necessary for service functionality.

Service Providers

We may share data with trusted service providers who help us operate our platform, including cloud hosting, analytics, and customer support services.

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure cloud infrastructure
• Regular backups and disaster recovery procedures

Beta Notice: As we are in beta, our security measures are continuously being improved. We recommend not using our service for highly sensitive information during this phase.

5. Data Retention

We retain your data for as long as necessary to provide our services and fulfill legal obligations:

• Account data: Retained while your account is active
• AI agent data: Retained to maintain agent functionality and context
• Usage logs: Typically retained for 12 months for analytics
• Communication records: Retained for customer support purposes

You can request deletion of your data at any time by contacting us.

6. Your Rights and Choices

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your data (subject to legal obligations)
• Export your data in a portable format
• Opt out of non-essential communications
• Restrict processing in certain circumstances

To exercise these rights, please contact us at mirageai.saas@gmail.com.

7. Cookies and Analytics

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze platform usage and performance
• Improve user experience

You can control cookies through your browser settings, though this may affect platform functionality.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

9. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Your continued use of our service after changes indicates acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: